Water outages have replaced load-shedding as the biggest public service issue reported on the popular South African app EskomSePush (ESP). With load-shedding on the decline, ESP has adapted its platform to allow users to report and share updates about various service interruptions. The ESP Chats feature acts as a type of interactive community notice board for neighbourhoods to communicate about all types of events in their area. These include localised power cuts, water outages, Internet service disruptions, notifications about lost and found pets, and crime incidents.
Sam Busa